Privacy

Joonaak Enterprise Solutions Co.,ltd is committed to protecting the privacy of all users of our website joonaak.com, or mobile applications (together, the "Sites"). Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy. This Privacy Policy applies to our information collection.

Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details. By contacting our general customer services team at: info@joonaak.com

How we collect your information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience. - when you create an account with us or you change your account settings; - when you place an order with us and during the order process (including for payment and order delivery); - when you contact us directly via email, phone, post, message or via our chat function; and - when you browse and use our Sites (before and after you create an account with us). We also collect information from third party sites, such as advertising platforms and our fraud detection provider. Information we collect from you When you visit the Sites or use a Joonaak service through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address. We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

Changes to our Privacy Policy

Joonaak reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the Website and, where appropriate, through e-mail notification

Other Websites

Our Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites.